What is The Policies and Procedures in Health and Social Care? (2023)

Health and Safety

Policies and procedures in health and social care are compressed data of rules and regulations. As an employer, you must create effective employee policies and procedures. So why does it need to adapt? Because policies and procedures can influence all major decisions and actions within a social care service, and all activities occur within their boundaries.

Read the blog and learn about policies and procedures in health and social care, their importance, and more.

What is The Policies and Procedures in Health and Social Care? (1)

Why Are Policies and Procedures Important?

Policies and procedures are essential to protect people’s care and support in health and social care. Your organisation is adhering to regulations and the law as a particular process. It shares day-to-day activities, practises consistency, reduces mistakes, and keeps patients and staff safe. Similarly, it’s also applicable to any company. The following reasons can evaluate their importance-

  • Regulatory Procedure: An organisation needs policies and procedures to meet standards. The guidelines evaluate compliance programs, systems, and etiquette that you can include in your approach and practice. For example-
    • U.S. Justice Department maintains healthy, up-to-date policies and procedures as a primary part of health and social care regulation.
    • The CQC’s Regulation 17: Good Governance is one of the most famous regulators worldwide.
    • In the UK, you can follow guidance on compliance with the U.K. Bribery Act for policies and procedures.
  • Employees Accountable: Policies and procedures guide plays a vital role in employee behaviour. Now you have a mechanism to hold them if they need to follow policy and procedures.So employees can’t claim they don’t know what they have to do.
  • Employees must get a copy (written, electronic, whatever) into their hands and in a language they can understand. But primarily, policies and procedures allow the company to charge employees (and third parties) for their unacceptable behaviour.
  • Identify Anomalies: Most of the company’s transactions are shared with the audit teams to identify trades. In addition, it brings inconsistent events into more severe relief. For example, all-expense reports require item receipts (this is a policy) and are submitted through a specific online system. So you can find employees who are not submitting expense reports with item receipts.
  • Moreover, employees ask or complain about an exception to the policy. In that case, it’s a warning sign that your policies and procedures are probably inconsistent rather than reluctant employees.
  • Build a Stronger Culture: They build a robust corporate culture. It is an example of perfect practice where all employees understand how to go about their daily routines and know the core ethical values and priorities. It gives you greater efficiency, lower employee turnover, and fewer compliance failures. These traits can provide you with an invaluable strategic edge over your competitors.

What is The Policies and Procedures in Health and Social Care? (2)

What Are the Policies and Procedures in Health and Social Care?

Health and social care services greatly depend on policies and procedures set within the organisations. Primarily, health and social care settings will need the following policies and practices:

  • Safeguarding and protection
  • Equal opportunities
  • Record keeping
  • Confidentiality
  • First aid
  • Concerns/whistleblowing and complaints
  • Administration of medicines
  • Health and safety

Policies and procedures both are used as keys in a care setting therefore, it is also necessary to understand it separately.

In short, a health and social care policy sets out what is to be done, why, how, and when the organisation seeks to approach specific areas of rules.

(Video) Health and Social Care Policy

Such as, we can analyse a whistleblowing policy for our understanding-

  • What is added, and why is it different from a grievance
  • Why whistleblowing might be difficult
  • Why whistleblowing is vital to protect service users, the organisation, and staff
  • How we approach whistleblowing
  • How to encourage it
  • Organisational culture
  • Examples of areas and concerns
  • The ways a team can raise a problem
  • How staff concerns
  • How it is handled by management/the organisation
  • Recording processes
  • Identifying/working with external bodies.
  • Contacts for internal/external whistleblowing

As a procedure in health and social care, it is a written, combined set of step-by-step instructions. For example, the medicine administration department has already provided what to do next and created a management team for the specific activity.

Apart from the policy, it is less about the overall attitude and approach. It will guide a staff member through each step, for example, when assisting service users with eating and drinking or administering medication.

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Which 5 Central Policies and Procedures Do Health, and Social Care Workers Have to Follow?

We use policies and procedures in daily operations. They also ensure compliance and legal requirements in a company. Additionally, the health and social care complex structure requires a comprehensive approach and procedure library to cover a wide range of content to protect-

  • Patients
  • Visitors
  • Staff
  • Organisation
  • Victim

Appropriately managing rules can decrease the chance of problems, enhance competence, and keep a better working environment. The top five types of policies and procedures in health and society are described below:

  • Patient Care: A healthcare organisation’s fundamental purpose is to deliver patient care. Your support staff must understand and implement effective patient care policies. It is the most comprehensive set of policies and procedures as follows-
    • Nutrition guides
    • Education of patients and family
    • Abuse and neglect
    • Admission and discharge
    • Rights and responsibilities of patient

It helps to know how your organisation handles specific medical situations and provides the correct information they need for proper patient care.

(Video) ⏱ BTEC Health & Social Care: Unit 2 - working in care recap - Laws, Policies & Procedures (A1 / A2)

Care policies can also differ in individual departments. For example, it depends on the role of unique organisational function as a hospital’s paediatric and cardiology departments have a set of guidelines for their care practices.

  • Health and Safety: Both are considered more important for health and social care professionals to face health and safety risks. Based on your exact type of healthcare facility, examples of these policies can-
    • Cover personal protective equipment (PPE)
    • Staff are exposed to dangerous substances
    • Prepare for any security threats
    • What to do, how to do it, and when to do it for any incident
    • Arrange proper counselling

However, every company continues to adjust its changes for COVID-19. Most healthcare organisations have combined these matters in their police library. As a result, the pandemic has taken a physical and emotional toll on healthcare staff worldwide.

It’s also important to inform staff about updated policies for overall well-being because these policies cover methods for-

  • Internal fitness programs
  • Social support groups
  • Employees development
  • Support health outcomes for staff

What is The Policies and Procedures in Health and Social Care? (3)

  • Information Management: A digital policy management solution provides organised policy information. Healthcare organisations can adopt-
    • Technology solutions
    • Data privacy
    • Information technology

Since shared information can include an organisation’s private information related to –

  • Staff members
  • Patients
  • Visitors

If you are unable to ensure the security of information that is directly considered as the HIPAA Violation (Health Insurance Portability and Accountability Act). It results in millions of lost dollars, negatively impacts your reputation, and can lose status tax-exempted.

  • Drug Maintaining and Management: Pharmacy is typically one of the largest departments of a hospital. It handles all medicine purchasing, manufacturing, and dispensing in a hospital context. Due to the sensitivity of the pharmacy department, it must follow strict guidelines to reduce medication errors or accidents. Pharmacy policies cover prescription protocols, outpatient prescriptions, and drug sample protocols.
  • Administrative and HR: Administration ensures the needs of staff, patient, and visitor appropriately.The facilities can include visitation rules, dress code policy, requisition of equipment, and bed policy etc.

For healthcare and social organisations, the human resources department handles various responsibilities. Specifically, they focus on the below points-

  • Supporting the safety
  • Welfare of staff
  • Communicating legal
  • Ethical standards
  • Developing an organisation’s culture
  • Ensure an organisation functions

The HR department must create and maintain a comprehensive list of policies and procedures. For example, HR policies may cover vacation days, personal hygiene maintenance, and shift policies like other industries.

What is The Policies and Procedures in Health and Social Care? (4)

(Video) Care Policies & Procedures

What’s Included in Access Policies and Procedures?

Mainly Access Policies & Procedures are included in a software platform. That easily allows you to manage all your –

  • Health and social care policies
  • Procedures
  • Documents
  • Forms

It is designed by-

  • Care Practitioners
  • Care Workers
  • Registered Managers
  • Regulatory Bodies

However, Access Policies & Procedures are described as follows-

  • A quick setup
  • Easy to use
  • Simple
  • Update

To ensure the above term the healthcare providers and organisations must have a “My Health Record Security and Access policy”. Before registering in this system, you have to maintain some procedures, such as-

  • Communicate to all staff
  • Accessible
  • Enforced with other relevant parties
  • Update data at least once annually
  • Review or add
  • Amend it if any new risks are identified

This checklist guides and assesses the needs and risks that may apply to your organisation. Healthcare provider organisations must ensure the policy includes and addresses the topics outlined in the My Health Records Rule 2016, Rule 42.

Suppose you start a new care service and need to complete registration to operate your service successfully with compliance. In that case, Access Policies and Procedures has all the expertly written, easy-to-use policies and procedures you need.

What is The Policies and Procedures in Health and Social Care? (5)

Apart from this, there are many things to consider while setting access control procedures. Such as-

  • Networks
  • Applications
  • Building areas
  • Particular information

Before that, systems sign documents to state that they know your company’s policy, terms, and conditions to prevent potential inappropriate use that causes security threats. Additionally, you have proper protocols for entity authentication and provide each employee with their identifier, such as.

(Video) Policies & Procedures

  • An ID
  • Personal login
  • Password
  • Email verification

It is also essential to protect each employee’s password, ID and clear guidelines for policies-

  • Remote access to your company’s networks
  • Use of personal devices for work purposes
  • Get Email notification for any action

Currently, work from home is increasing and being popular among employees. It brings their own devices to work or telecommutes to connect with each other.

What is The Policies and Procedures in Health and Social Care? (6)

Who Manages Care Home Policies and Procedures?

Each State, Medicare, Medicaid Program, Accrediting Body, etc., has managed by standards home policies and procedures. However, care home managers are also responsible for ensuring care home policies and procedures. That provides the best possible care and creates a healthy and happy care home culture, free from harm, abuse, and neglect. In many organisations, a safeguarding officer is liable to develop and manage policies and procedures.


Hopefully, by reading this blog you will get a comprehensive understanding of the policies and procedures in health and social care because it is essential for both caregivers and takers. It always takes care of staff’s needs and patients right in the best possible manner.

Happy reading!

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What is The Policies and Procedures in Health and Social Care? (7)

(Video) Health and social care integration policy paper review


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What is policies and procedures in healthcare? ›

Policies and procedures set expectations and proper ways of doing things. They guide day-to-day activities, helping promote consistency in practices, reduce mistakes, and keep patients and staff safe. Healthcare workers regularly deal with life-or-death scenarios.

What is the importance of policies and procedures in healthcare? ›

Healthcare policy is important because it helps establish guidelines that benefit patients, healthcare organizations, and our healthcare system. Having protocols in place can help prevent human error and poor communication around medical decisions.

What are procedures in health and social care? ›

A procedure in health and social care is a written set of step-by-step instructions for how a specific activity is to be conducted, for example, in the case of medicines administration. Unlike a policy, it is less about the overall attitude and approach.

What is the importance of policies and procedures in nursing? ›

Policies and procedures for hospitals help hold employees accountable for following the right steps when caring for patients. They standardize practices across the organization and ensure that every patient receives the same level of care. Standardized practices across the hospital keep patients safe.

What is policy and procedures examples? ›

Let's look at an example, requesting vacation time, to better understand the difference between policy and procedure. The vacation policy determines how much PTO an employee is eligible to take. The procedure lists the steps involved to get PTO approval, or what factors determine who gets priority days off.

What is the purpose of policies and procedures? ›

By having policies and processes in place, you create standards and values for your business. They can also improve the way your customers and staff deal with your business. Identify key processes and tasks in your business, and develop standard operating procedures (SOPs) for each.

What are some examples of healthcare policies? ›

10 important healthcare policies for your facility
  • Patient care policies. ...
  • Workplace health and safety policies. ...
  • Information security policy. ...
  • Data privacy and IT security. ...
  • Drug handling. ...
  • Administrative and HR policies. ...
  • Social media policies. ...
  • BYOD policy.
Dec 22, 2020

What policies and procedures are there? ›

10 examples of policies and procedures in the workplace
  • Code of conduct. A code of conduct is a common policy found in most businesses. ...
  • Recruitment policy. ...
  • Internet and email policy. ...
  • Mobile phone policy. ...
  • Smoking policy. ...
  • Drug and alcohol policy. ...
  • Health and safety policy. ...
  • Anti-discrimination and harassment policy.
Aug 23, 2021

What are policies and procedures in the workplace? ›

A policy is a set of general guidelines that outline the organization's plan for tackling an issue. Policies communicate the connection between the organization's vision and values and its day-to-day operations. A procedure explains a specific action plan for carrying out a policy.

Why are legislation policies and procedures important in health and social care? ›

in health and social care

The main reason for health and safety legislation is to protect people at work and those who are affected by work activities. Legislation (that is, laws) is made so that everyone in society knows which behaviours are acceptable and which are not.

What is a policy in my own words? ›

A policy is a set of ideas or plans that is used as a basis for making decisions, especially in politics, economics, or business. ... plans which include changes in foreign policy and economic reforms.

What are the 5 types of policies? ›

Four types of policies include Public Policy, Organizational Policy, Functional Policy, and Specific Policy. Policy refers to a course of action proposed by an organization or individual.

What are the three examples of policy? ›

The term may apply to government, public sector organizations and groups, as well as individuals, Presidential executive orders, corporate privacy policies, and parliamentary rules of order are all examples of policy. Policy differs from rules or law.

What is a basic health policy? ›

The Basic Health Program gives states the ability to provide more affordable coverage for these low-income residents and improve continuity of care for people whose income fluctuates above and below Medicaid and Children's Health Insurance Program (CHIP) levels.

How do health and safety policies and procedures protect those in social care settings? ›

It is important to ensure that patients, service users, family members and trust employees are protected at all times. Following a set of guided procedures ensures guarantees that people are kept safe, emergencies can be prevented and also staff are trained to cope with an incident or emergency.

What is the difference between a policy and a procedure in healthcare? ›

Policies are rules, guidelines and principles that communicate an organisation's culture, values and philosophies. Procedures provide step-by-step instructions for routine tasks.

What are 5 examples of policies in care? ›

10 important healthcare policies for your facility
  • Patient care policies. ...
  • Workplace health and safety policies. ...
  • Information security policy. ...
  • Data privacy and IT security. ...
  • Drug handling. ...
  • Administrative and HR policies. ...
  • Social media policies. ...
  • BYOD policy.
Dec 22, 2020


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